Frequently Asked Questions
Everything you need to know about shopping with Ollie.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, Ollie is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencelâ„¢ fibers.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.